Privacy Policy

At Offbeat Pedals, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information in compliance with GDPR, BDSG, CCPA, PIPEDA, and PDPA.

1. Information We Collect

We collect personal information necessary to provide travel services and improve your website experience, including:

• Contact details: Name, email, phone number
• Travel details: Dates, destination, preferences
• Payment arrangements: We do not collect or store payment card details directly. Payments are completed either via direct bank transfer (SWIFT) or through a secure payment link shared with you.
• Website usage data: IP address, browser type, pages visited

We use the following third-party services to provide and improve our services:

• Google Analytics & Google Tag Manager (GTM): Collect website usage data for analytics and site optimization
• Google Fonts: Enhance website appearance
• Tidio Chat: Provide customer support
• Wise (TransferWise): Facilitate international bank transfers
• Mailchimp: Send newsletters or promotional emails (with your consent)

We share personal data with these third-party providers under GDPR-compliant Data Processing Agreements (DPAs). These agreements ensure that all third parties process personal data lawfully, securely, and only for the purposes specified.

For more information on how Google collects and processes data, see Privacy Policy.

2. Legal Basis for Processing

We process personal data based on:

• Your consent
• Contractual necessity (for bookings)
• Legitimate interest (site improvement)
• Legal compliance

3. How We Use Your Information

We use personal data to:

• Provide travel services, including booking and coordinating secure payment arrangements
• Communicate about your travel plans
• Improve services and the website
• Send promotional materials (with your consent)
• Meet legal requirements

4.Cookies and Consent

• We use essential and non-essential cookies to improve your experience.
• Upon your first visit, a cookie consent banner allows you to manage your preferences.
• Non-essential cookies and tracking tags (e.g., analytics, remarketing) will not load before consent.

For full details about the cookies we use and how to manage them, please visit our Cookie Policy.

5.Data Retention

We use Tidio, a chat platform, to provide customer support on our website. We collect email addresses, names, and phone numbers with your consent to serve you better. The messages and data exchanged are stored within the Tidio application only, and we do not use them for any other purpose.

6. International Data Transfers

Some data may be processed by third parties outside the UK/EU. Appropriate safeguards, such as Standard Contractual Clauses, are in place to ensure lawful processing.

7. Your Rights

Under GDPR, you have the right to:

• Access your data
• Correct inaccuracies
• Delete your data
• Restrict processing
• Data portability
• Withdraw consent
• Object to processing

To exercise your rights, contact us at:

Email:  info@offbeatpedals.com  | hello@offbeatpedals.com

Phone: +91 9446005227, +91 77690 11261

8. Third-Party Links

Our website may link to external websites (e.g., Google Maps). Their privacy policies apply separately.

9. Tidio Chat Platform

We use Tidio Chat to provide customer support.
With your consent, we collect your name, email, and phone number to assist you. Data is stored securely in Tidio and used only for support purposes.

10. Security

We apply appropriate technical and organizational measures to protect personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Material changes will be communicated by email or via a notice on our website.

Contact Us

For questions or concerns:

Email:  info@offbeatpedals.com  | hello@offbeatpedals.com

Phone: +91 9446005227, +91 77690 11261